|
MBW Furniture proudly represents reputable name brand furniture manufacturers: Michael Amini (AICO), Universal, Rustic Furniture, Craftmaster, Orleans International, Paula Deen Home, Golden Mattress, Hooker Furniture, Benetti's, American Drew, Lea Industries, Atlantic Frame, Royola Pacific, Paul Sahlin Tiffany, Coaster, Acme, and many more!
CUSTOMER SERVICE: 404.696.2399
Terms & Conditions
Please see our complete Terms & Conditions
Payment
Payment is expected within 7 days of order confirmation date. If payment is not received by the 8th day from the order confirmation date, we reserve the right to sell the item and open an Unpaid Item case.
Shipping Services
FREE SHIPPING applies to 48 Continental United States only, does not include Hawaii, Alaska, or US Territories.
ADDITIONAL SHIPPING CHARGES
Additional shipping charges will apply to the following locations for shipments by a Common Carrier Truck Line. Please let us know in advance if you live in the locations below so we can get a shipping quote with a suitable carrier. If your order does incur additional shipping fees, any returns will also incur additional fees. Additional charges will not apply to smaller items that ship USPS.
- Islands and locations which require a ferry toll
- Remote areas and heavily congested cities not readily accessible by delivery vehicle
- Locations which require freight to be flown or barged in
Smaller items will ship UPS; larger furniture items will be freight shipped. All standard freight delivery will be shipped by Curbside Delivery service.
Standard Curbside Delivery
- One delivery person. They may require your assistance for large/oversized items.
- We advise that you enlist help to move the package inside.
- Delivery of your new furniture as closest to your garage or front door as possible (given that access to those areas is not obstructed.)
- Does not include moving package inside, assembly, or box removal.
- FREE to Continental USA 48 states (except Hawaii, Alaska, islands and remote areas.)
Shipping Time
Estimated shipping times from receipt of payment to delivery. Shipping time is subject to change depending on stock availability. Items ordered together may be shipped separately on rare occasions.
- Standard orders/In Stock: 1-4 weeks
- Small items: 1-2 weeks
- Furniture: 3-4 weeks
- Backordered items: 6-8 weeks
- Custom/Special Orders: 3-6 months, depending on the level of customization
- International Orders: Please be aware that while we ship out international orders in the time quoted, shipments may be delayed due to Customs/Clearance.
Expedited Shipping
We offer expedited delivery, guaranteed in 7-10 business days. Please be available for the carrier to contact you in order to set up a delivery date within that time frame. The following items cannot be expedited: Custom Orders, backordered items, extremely fragile items, certain manufacturers, and international deliveries.
International Shipping
If you live outside the continental United States please contact us for a full shipping quote and include the following: Full Shipping Address, Country, any information regarding your residence (apartment, stairs, congested city, etc). Please be aware that while we ship out international orders in the time quoted, shipments may be delayed due to Customs/Clearance. See our International Shipping Information.
Insurance
Please read our complete Insurance Policy
30 Day Money Back Guarantee
If you are unhappy with your purchase for any reason, you can return it within 30 days. The 30 days starts once you have received your item, and your return must be in transit to us by the 30th day.
Return Policy
Please read our complete Return Policy
- Contact us to obtain your RMA number and fill out the Return Form.
- Repackage the item and ship it back to us.
- Buyer is responsible for return shipping fees back to our warehouse
- If freight pick up is required, Buyer is responsible for getting the item outside.
- After the item is completely packed, please call 404.696.2399 to receive the completed Bill of Lading required by the driver picking up.
- Receive refund amount less return shipping fee and restocking fee. This restocking fee will be applied as store credit, and can be used toward your future purchases from us up to 6 months.
- Any additional costs incurred during the preparation and delivery of return items (packing materials, putting items on pallet, hiring extra delivery person) are non-refundable.
Custom Furniture
- We also specialize in custom-building furniture to fit your exact specifications.
- We are able to reproduce any discontinued products,
hard to find products, or those that are no longer available elsewhere.
- We've offer the highest quality wood and materials, as
well as a wide variety of choices in materials, finishes, upholstery, and hardware.
Price Match
Please contact us to request a price match and include the following information: Competitor's website, identical item from legitimate seller, and published price for verification.
Feedback
We will work with our customers to ensure that every purchase is a positive experience. Please contact us if
there are issues with your transaction before leaving feedback.
Thank you for visiting! We look forward to the opportunity to serve you!
|
|