Wayfair Store Policy
Thank you for your business! We strive for a perfect 5 Stars in our
Detailed Sellers Ratings!
For fastest service visit
our dedicated
Wayfair eBay Marketplace Support Center. There you
can view your order status, track your packages, initiate a return,
order replacements parts, or get the fastest service for any other
order, product or general question. Alternatively you can call us at 1-
866-513-5799.
Again, we strive for 5 Stars in our Detailed Sellers Ratings... please
let us know if we have come up short so we can improve the buying
experience for you! We care about customer service!
Options Selection
Wayfair is committed to providing our valued customers with a huge catalogue of products. Whenever possible, we offer product variations to fit your personal tastes and preferences. In an effort to better serve you, we have simplified the options selection process to ensure that you receive the products you want in the color, size, finish, and material of your choosing.
As soon as you finish the eBay order process, an e-mail will be sent to your address on file with your eBay user account. Please look for this e-mail and confirm that it is not caught in your spam folder if you do not see it in your inbox.
Follow the simple instructions within the e-mail to make your selection and finalize your order. Please call us toll free or e-mail us if you would like assistance selecting your options or have any other questions or comments.
Payment
We accept PayPal only.
To pay with PayPal simply complete eBay checkout process. PayPal allows you to pay with a credit card, bank account, and many other options. Setting up a PayPal account is easy at www.paypal.com.
Applicable sales tax will be charged on any orders shipped to Massachusetts or Utah. Delivery
We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.
Shipping
Please note that we will ship your product to the address on file in
your eBay account. We cannot ship to P.O. Boxes, APO/FPO addresses,
Alaska, Hawaii, Puerto Rico, Canada and all other international
addresses. Shipping is available to the contiguous 48 United States
only.
Your product should leave the warehouse within the
time specified in this listing. These are estimated shipping times and
not guarantees. On the off chance that we become aware of any delays
or changes in inventory status, we will notify you via e-mail.
Once the tracking number is received from our warehouse, it will
appear in your eBay account and an email will be sent to the e-mail
address on file with eBay. Please make sure that your email address on
file is up to date and valid.
Whenever possible we will
ship smaller, lighter items via UPS, FEDEX, DHL or USPS. We do not
require an adult signature for deliveries, but please note that the
decision to leave your package without a signature is at the
discretion of the delivery person. If you want an item left at your
doorstep, the best thing to do is leave a note on your door asking the
driver to leave your package with "No Signature Required." Be sure to
include your name and tracking number on the note.
Returns
We offer a 30-day Standard Return Policy on our eBay orders.
If you need to return your product for any reason, you can arrange
for
this within 30 days of receiving it. To set up a return please visit
the
Wayfair Support Center or call the
toll-free phone number provided on your order receipt. Our customer
service team will provide you with a return address and Return
Authorization number within a few business days. Returned products
must
be in their original package and must be brand new unused.
Most of our products are offered with free shipping, meaning
shipping
has been included in the price to provide you with the total cost of
the
order. If you return your purchase you will be responsible for the
cost
of shipping it back to the warehouse. You will be refunded the
purchase
price less our actual outbound shipping cost and the 10% restocking
fee
when your return has been processed at the warehouse. Return
processing
time generally takes a few weeks.
Replacements
In the unlikely event that you receive a product that is incorrect,
missing parts, or damaged we will send you replacements free of charge.
Please call the toll-free phone number on your order receipt and our
customer service team will arrange this for you. Replacements generally
leave the warehouse within two weeks of being ordered.